Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@oryone.com

Q. Where do you ship from?

A. Oryone partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

 

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please don't panic if it doesn't show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

 

Q. What if I need to return something?

A. Read the Return Policy.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-7 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.


Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@oryone.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.