Free Shipping over $20

Shipping Policy

IS SHIPPING FREE?

Shipping is free WORLDWIDE on most items. On some items, we have Free Shipping over $19.95

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?

NOTE: DUE TO SPRING FESTIVAL HOLIDAY. ORDERS PLACED AFTER 18TH JAN WILL BE SHIPPED AFTER 1ST FEB.

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

DISPUTES AND CHARGEBACKS

By making a purchase on this website you agree to not file a charge back or a dispute for any reason within 60 business days of making a purchase. You agree to send us an email to support@oryone.com to resolve any payment issues you many encounter with us and you agree to wait 60 business days before contacting your bank or PayPal to file a charge back or a dispute.

You agree to be liable for damages and business losses due to charge backs or disputes made by you within 60 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney's fees. If your order or products fail to arrive and you have evidence that you've reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 60 business days of your purchase, you may file a charge back with no liability.



WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you have NOT received your order after 8 weeks AND the tracking shows it has NOT been delivered then you qualify for a full refund on your order!